Listed below are some of the Frequently Asked Questions we receive for StarWatch. Please contact us if you need more information.
Q. Do I need to have any specific user credentials for StarWatch?
A. Yes, you require both the ‘c5service’ user and the ‘PCStarWatch’ group created under the domain controller node. This are done through the StarWatch installation centre.
Q. Does StarWatch support the use of virtual servers?
A. VMware servers are supported within StarWatch, however, the licence server must be a physical machine.
Q. Does StarWatch have an evaluation period?
A. Yes, StarWatch has a 30 day evaluation period as standard.
Q. What does the acronym SSDI stand for?
A. SSDI stands for StarNET & Sabre Data Interface.
Q. What does the acronym LDI stand for?
A. LDI stands for Legacy Data Interface.
Q. My client machine has stopped providing dynamic events?
A. Restart the StarWatch Notification Dispatcher Service on the services machine as well as MSMQ on your client.
TPDE (Third Party Data Exchange) & Visitor Management are 2 additional license modules that can be included with your StarWatch package. Please contact us for more information.
StarWatch is supplied under license on a CD-ROM.