Support and Engineering Services
Our continued investment in design and development, training and personnel development contributes towards us having one of the best reputations for customer service within our market sectors.
Over the last 40 years we have developed a comprehensive service portfolio to support clients throughout the life cycle of their products. Our services include:
Service Portfolio
- Dedicated Helpdesk support
- State of the art Training facilities
- Project design and value engineering
- Project management
- Site surveys
- System and electrical installation
- On-site testing and commissioning
- Factory acceptance tests
- Site acceptance tests
- Field and factory repairs
- Remote connectivity and assistance
- Maintenance contracts tailored to your needs
- Spares supply
- Software installation and support
- End of life recycling
These services are co-ordinated by our engineering team and are delivered through an extensive network of certified installers and business partners, supported by our own field service engineers. We also have a dedicated training school whose personnel run training course at our Deeside office and by prior arrangement at customer premises both in the UK and overseas.
Complete Lifecycle Support
As part of our commitment to excellence, Remsdaq offers a complete Lifecycle System Support philosophy to all of its clients. The result is that a comprehensive selection of services have been designed around your needs:
Customer Service Excellence
One of the keys to our success is our ability to engineer a solution to meet or exceed a client specification. Our competitive advantage stems from a deep understanding and knowledge of the markets we operate within in addition to continual investment in our people and systems. Our in-house development team includes hardware, firmware and software specialists who combine their skills to deliver the types of products that have helped us to achieve industry leading positions.
We engineer products. We build relationships.