Resque 4i Incident Management Software

  • Resque 4i Dashboard
  • Resque 4i Call Take
  • Resque 4i Incident Logs
  • Resque 4i Incident Offers and Responses
  • Resque 4i Action Plan Configuration
  • Resque 4i Rules Configuration

Resque 4i brings a fresh approach to incident management, command and control, resource and resource attribute management that provides emergency fire services with increased economic and efficiency benefits, made available through sharing control centre resources and the provision of fall back ‘buddy’ arrangements, across multiple partner agencies, ensuring continued quality of service.

Emergency Services Incident Management

The Command and Control Room forms the nerve centre of the modern emergency service.  As incidents increasingly become more complex, control centre operators have an ever greater need for a variety of up-to-date information to be immediately available.  The capability of their incident management software has to keep pace with these needs, but without being over-complex for the user.

Fire Service Control Room Systems

When the Resque 4i command and control system has allocated all of the requisite resources, these need to be dispatched to the incident. Resources include fire-fighters, fire appliances, specialist equipment, senior fire officers and perhaps appliances from neighbouring Fire & Rescue Services.  During this stage, the communications system plays a pivotal role in the overall incident handling procedure.

Transmission media within the Remsdaq system can be configured in several different ways.  Wide Area Network (WAN) and Broadband can be used and connected separately to the operator positions in the control centre.  These positions can also be connected to as many dialled bearers as the Fire & Rescue Service require, including the “back up” bearer.

If necessary, a Remsdaq Communications Processor can be installed.  This is a path for many communications media, including radio and fixed bearers.   Utilising a local area network (LAN), all of the operator positions can access the communication bearers available on the Communications Processor.  This LAN is utilised to connect all operator positions and is also extended to encompass the communications processor.

Each operator position is directly connected to an intelligent PSTN/GSM modem and/or an ISDN Terminal Adapter and/or a Paknet Pad so that they remain fully functional mobilising units, with or without the LAN.

Private Wire FireNet Station End Equipment (SEE) are connected to the Communications Processor, which may be duplicated, at the Master Station. The Communications Processor continually polls SEE for events and handles the transmission of data to them via private wire. If a mobilisation requires any (or all) of the private wire SEE to be contacted, then the mobilising operator position will transmit a data packet across the Ethernet, to the Communications Processor.

In addition, the modular design of the Communications Processor means that a fault only affects part of the system, resulting in the oft quoted, though seldom achieved objective of ‘graceful degradation’.  Fire & Rescue Service personnel are also able to undertake first-line maintenance, as the system is logically divided into easy to understand elements that can be replaced to rectify any faults that may occur.

  • Multiple Agency response plan flexibility
  • Resource attribute and location based response
  • Integral road network management
  • AddressBase PremiumTM  gazetteer compatibility
  • Integral system management and statistics reports
  • Multiple gateway options
  • Standards based REST interface
  • Operating system and database agnostic
  • High resilience  system architecture
  • Multi lingual

Listed below are some of the Frequently Asked Questions we receive for Resque4i. Please contact us if you need more information.

Q. What does ICCS stand for?
A.  ICCS is an acronym for Integrated Communication Control System.

Q. What does MDT stand for?
A. MDT Is an acronym for Mobile Data Terminal.

Q. What does AVLS stand for?
A. AVLS is an acronym for Automatic Vehicle Location Systems.

Remsdaq Resque 4i

Remsdaq’s Resque 4i has kept pace with the needs of the Fire & Rescue Services, providing a solution to meet today’s demands and provides:

  • Graphical User-Interface (GUI)
  • ICCS Gateway
  • Dynamic Mobilising
  • Interactive Training Facility
  • Dynamic Appliance Routing
  • AVLS/MDT Gateway